Return & Refund Policy

At Kangalope Country, we want you to be happy with your purchase. If you have any issues with your order, we're here to help.

Change of Mind

We accept returns for change of mind within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unwashed and unused.
• Be in its original condition with all tags attached.
• Be returned in its original packaging where possible.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow 3–10 business days for your financial institution to process the refund.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue.

If the item is confirmed to be faulty or incorrect, we will provide a repair, replacement, or refund in accordance with Australian Consumer Law. We will also cover any reasonable return shipping costs where required.

Exchanges

We currently offer exchanges for different sizes or colours, subject to stock availability. If your preferred item is unavailable, a refund or store credit may be offered.

Sale Items

Sale and clearance items are not eligible for change-of-mind returns unless they are faulty or otherwise covered under Australian Consumer Law.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their destination country.

If an international order is returned due to an incorrect shipping address, refusal to pay customs charges, or failure to collect the parcel, the original shipping costs are non-refundable.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you need help with a return or refund, please contact us before sending your item back.

liamcaulfield@kangalopecountry.com