Shipping policy
Shipping Policy
Last updated: June 2026
At Kangalope Country, we're committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
During new product launches, sales or holiday periods, processing times may be slightly longer.
Domestic Shipping (Australia)
We ship Australia-wide using Australia Post.
Shipping costs are calculated at checkout based on your order weight and delivery location.
Estimated delivery times after dispatch:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Delivery times are estimates only and may vary depending on your location.
International Shipping
We ship to selected international destinations.
Please note: The country of origin listed in each product description determines whether international shipping is available for that item. Orders containing products from different countries of origin may be shipped separately or have different shipping options available.
International shipping costs are calculated at checkout based on your destination and the weight of your order.
Customers are responsible for any customs duties, import taxes or other fees charged by their destination country.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery through the Australia Post website or the relevant international delivery partner.
Delivery Delays
While we work hard to ensure your order arrives on time, delivery delays can occasionally occur due to:
- Australia Post or international postal carriers
- Customs processing
- Severe weather
- Public holidays
- Events outside our control
Kangalope Country is not responsible for delays once your parcel has been handed to the shipping carrier.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Kangalope Country is not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer.
If a parcel is returned to us because of an incorrect address, additional shipping charges may apply to resend the order.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
liamcaulfield@kangalopecountry.com
We will work with Australia Post to investigate the issue and help find the best solution.
Split Shipments
Some products are fulfilled from different locations. If your order contains products with different countries of origin, your items may arrive in separate shipments at no additional shipping cost.
Contact Us
If you have any questions about shipping or your order, please contact us:
Kangalope Country