Say g'day / howdy
Contact us
Real humans on both sides of the Pacific. Email us any time, or use the form - we answer Monday to Friday, 9-5 AEST.
Quick answers
FAQ
How does sizing run?
Tees fit true to size with a relaxed everyday cut. The rugby jersey is a true rugby cut - roomy through the chest, so size down if you like a slimmer fit. Hats are one size, fits most. Every product page has a full size guide in cm and inches.
How long does shipping take?
Orders are packed and dispatched within 1-3 business days. For Australian orders: standard shipping 2-8 business days with Australia Post, express 1-4 business days. Delivery times are estimates and can vary by location - you'll get a tracking number by email as soon as your order ships. Full details on the Shipping & Returns page.
What's your returns policy?
Easy returns - change of mind within 30 days of receiving your order, as long as it's unworn, unwashed and unused. If it's not right, we'll sort it. Full details on the Shipping & Returns page.
Why two stores?
Because we're genuinely two countries - founded by an Aussie in Brisbane and a Texan in Fort Worth. The AU store ships and prices for Australia, the US store for the United States, so you shop in your own currency with local support on your side of the Pacific. Switch stores any time from the header.
What payment options do you take?
We take Visa, Mastercard and American Express, plus Apple Pay and Google Pay, through a secure encrypted checkout. You pay in Australian dollars, to our Australian business.
What is a Kangalope?
The Kangalope is our mascot - a mythical creature combining the Jackalope of American folklore (a jackrabbit with antelope horns, a symbol of adventure and the wild spirit of the American West) with the kangaroo, one of Australia's most iconic animals, representing the bush, resilience and freedom. It stands for friendship, respect, hard work, adventure and a shared love of country living. The whole story is on our Our Story page.
Where is Kangalope Country based?
Two places. The Australian side of the family is in Brisbane, Queensland; the American side is in Fort Worth, Texas. Your order is shipped and supported from your own side of the Pacific. We ship within Australia and within the United States only.