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Two countries. One country brand.  - Free AU shipping over A$150

The fine print, minus the fine print

Shipping & Returns

Plain and simple: we get your gear to you quick, and if it's not right, we'll sort it.

Shipping

You're viewing AU store shipping.

  • Processing: orders are packed and dispatched within 1-3 business days (Monday to Friday, excluding public holidays).
  • Standard shipping: 2-8 business days with Australia Post.
  • Express shipping: 1-4 business days.
  • Delivery times are estimates only and may vary depending on your location. Once your parcel is with the carrier, delays from postal networks, customs, weather or holidays are out of our hands - but we'll always help you chase it.
  • You'll get a tracking number by email as soon as your order ships.
  • AU orders are shipped and supported by our Australian side of the family in Brisbane. Some pieces live on the other side of the Pacific - if part of your order ships from our other home base, it may arrive separately.

AU shipping: standard A$9.95, free on orders over A$150. Pieces shipping from our US base are priced separately at checkout.

All shipping costs are shown at checkout before you pay - no surprises after your card details.

Please double-check your shipping address at checkout - we can't cover orders delayed, lost or returned because of incorrect or incomplete address details, and reshipping may incur an extra charge.

We currently ship within Australia and within the United States only - we're not set up for other countries just yet.

Returns

Change of mind? No dramas. We accept returns within 30 days of receiving your order.

To be eligible, your item must:

  • Be unworn, unwashed and unused
  • Be in its original condition with all tags attached
  • Come back in its original packaging where possible

To start a return, email liamcaulfield@kangalopecountry.com with your order number before sending anything back, and we'll take it from there - including where to send it.

  • Return shipping: for change-of-mind returns, return postage is on you. If we sent something faulty or incorrect, the return cost is on us.
  • Refunds: once your return passes inspection, allow 3-10 business days for your bank or card provider to process the refund.
  • Exchanges: happy to swap sizes or colours subject to stock - if what you're after isn't available, we'll offer a refund or store credit instead.
  • Sale items: sale and clearance pieces can't be returned for change of mind (faulty items and your consumer-law rights are always covered).

Damaged or faulty?

If something arrives damaged or faulty, email us within 7 days of delivery with your order number and a couple of photos. We'll make it right - repair, replacement or refund - and we'll cover the reasonable return shipping.

Still got a question?

Check the FAQ or just email us - real humans, both sides of the Pacific.